Privacy Policy

At The WIN Agency ("we," "us," or "our"), we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or submit a lead form.

1. Information We Collect

We may collect the following types of personal information:

• Contact Information: Name, email address, phone number, and mailing address.
• Insurance Information: Current coverage details, carrier information, and property or vehicle information relevant to obtaining quotes.
• Device Information: IP address, browser type, operating system, and pages visited on our site.
• Communication Preferences: Your preferences regarding how we contact you.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To provide insurance quotes and coverage recommendations.
• To communicate with you about your policy, coverage options, and account.
• To send follow-up communications via phone, email, or SMS regarding your quote request.
• To process transactions and manage your insurance policies.
• To improve our website, services, and customer experience.
• To comply with legal obligations and protect our rights.

3. SMS and Phone Outreach

By providing your phone number and submitting a form on our website, you expressly consent to receive telephone calls, text messages (SMS), and other communications from us and our licensed insurance agents regarding your insurance quotes, coverage options, and related services.

Message and data rates may apply. Message frequency varies based on your inquiry and coverage needs. You may receive up to 4 messages per month. We will never sell or share your phone number with unrelated third parties for marketing purposes.

Opt-Out: You may opt out of SMS messages at any time by replying STOP to any message you receive. You may also opt out of phone calls by asking the agent to place you on our do-not-call list or by contacting us directly at 864-362-9531. To receive assistance, reply HELP to any SMS message.

4. How We Share Your Information

We may share your information with:

• Insurance Carriers: To obtain quotes and bind coverage on your behalf.
• Service Providers: Third parties that assist us with website hosting, data storage, email delivery, and customer relationship management.
• Legal Compliance: When required by law, court order, or to protect our rights and safety.

We require all third parties to maintain the confidentiality of your information and use it only for the purposes for which it was disclosed.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, access controls, and regular security assessments. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Cookies and Tracking

We use cookies and similar technologies to enhance your browsing experience, analyze site traffic, and understand where our visitors come from. You can set your browser to refuse cookies or alert you when cookies are being sent. Note that some parts of our site may not function properly if cookies are disabled.

7. Your Rights and Choices

Depending on your state of residence, you may have the following rights regarding your personal information:

• The right to access the personal information we hold about you.
• The right to request correction of inaccurate information.
• The right to request deletion of your personal information, subject to legal and contractual obligations.
• The right to opt out of certain data sharing practices.
• The right to opt out of marketing communications at any time.

To exercise any of these rights, please contact us using the information below.

8. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a minor, please contact us and we will promptly delete it.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The revised policy will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

10. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: